Fountain Tire (West Kelowna) is searching for a friendly and knowledgeable Automotive Service Manager to manage the operations of the mechanical service department to drive productivity, quality assurance and to promote a high level of customer satisfaction.
What does Fountain Tire Offer?:
- Competitive salary: $65,000 per year + Bonuses!
- Health, Dental, and Vision Benefits for you and your family
- RRSP with company matching to help you reach your financial goals
- Full time regular day shifts
- Great discounts for you and your family on tires, parts, and mechanical services
- The opportunity for growth that includes the potential to enter our management training program and own your own Fountain Tire store!
As a Service Manager, your duties will include:
- Overseeing and managing mechanical and tire services
- Setting quality standards and maintaining the quality of all shop activities
- Ensuring completion of shop maintenance and repair work
- Addressing customer complaints and inquiries in a courteous, professional manner
- Advising technicians of work that must be completed
- Ensuring technicians compliance with company standards regarding quality, safety, and customer service
- Managing the morale in the shop by setting and demonstrating a strong business ethic for dealing with employees, suppliers, and customers
- Ordering Parts for mechanical jobs
- Maintain Inventory levels for oils & filters
- Create work orders, arrange bookings, and communicate them to technicians.
- Provide service quotes and receive customer authorization for work to be performed on vehicles, finalize sales, and complete customer follow up.
Our ideal candidate has/is:
- Professional experience as a Service Manager or Service Advisor required
- Must be available to work Saturday's
- Strong knowledge of mechanical services & parts
- Proven effective leadership skills, with a strong focus on operations and business processes
- High level of integrity and accountability
- A customer service focus
- Ability to develop and maintain effective relationships with team members and customers
- Strong communication, and interpersonal skills
- Continuously looking to learn and use new skills and the demonstrated ability to recognize opportunities for improvements
Interested and qualified? Please apply on-line or in-store today.
